2.) The formula for surface area is shown here: http://www.analyzemath.com/Geometry_calc…
Just plug in your values with the variables. Since the radius is 4, then you would substitute 4 for r. Since the height is 3, you would substitute 3 for h. Then just solve the equation for the surface area.
3.) The formula for volume is shown in the link above. Substitute the volume for 24pi and substitute r for 3. Then just solve for h, which represents height.